Frequently Asked Questions

Accessing Virtual classes through your mobile device couldn’t be easier. Simply follow the step by step guide below;

1. Download the Powervibe App to your device. You can access it via the App Store here or via Google Play here.
2. Once downloaded, simply enter the app and click ‘Create Account’. For this step to work, you must use your existing email address that is linked to Mind Body Online. To check this, simply head over to your inbox and check the email address where you receive booking confirmation emails from Powervibe.
3. Once inside the app, click the ‘book’ button on the bottom menu bar on the left hand side. From here you can toggle between classes & Personal Training (at the top) and scroll through the services available for booking.
4. When you have booked yourself into a class you will receive a booking confirmation email.
5. 30 minutes before the class start time, you will receive an access email with a link to join the Virtual class.
6. Simply follow the instructions on this email.

We operate a policy which prevents you taking part in a class if you are more than 5 minutes late. This policy is in place to prevent injury and to be mindful of the teacher and other participants in the class.

In line with our class cancellation policy, you will not be refunded for any classes you are unable to attend because you are late.

Don’t worry! Your trainer will remain available for the entire time of the session. So even if you can only make the last 15 minutes, do it! As 15 mins of movement with your favourite trainer will still positively impact your endorphins!

You may change or cancel any of your bookings, without charge, up to 24 hours before the start of the session.

Any missed bookings with be charged in full.

Any workout cancelled with more than 24 hours notice will be refunded in full, sessions cancelled with less than 24 hours notice will be charged in full.

Most of our group classes (both Virtual & On-Demand) are 30 minutes or 45 minutes in length. However, some of our Yoga and Pilates classes are 60 minutes long.

Personal Training sessions (both Virtual & In-Person) are either 30 minutes or 60 minutes in length.

Yes, simply let us know who and we will action that behind the scenes.

All In-Person Personal Training session are by appointment only. Your trainer will arrive 5-10 minutes before your session start time and will be ready and waiting for you inside the training studio.

The Powervibe Personal Training Studio is located within Bootcamp Pilates. Simply head in and ask for Powervibe.

Please note that we do not have a waiting room, so please do not arrive any earlier due to COVID restrictions.

You can find our private Personal Training studio at 240 Portobello Road, London, W11 1LL.

Good question! With so many options available we would suggest the first step is to book complimentary consultation call so we can chat it all through. Knowing more about you and your goals, we will try to pair you up with a trainer. We know that Personal Training is about a connection, so don’t worry if that first one we suggest is not for you. We have many for you to choose from.

Accessing Virtual classes through your mobile device couldn’t be easier. Simply follow the step by step guide below;

1. Download the Powervibe App to your device. You can access it via the App Store here or via Google Play here.
2. Once downloaded, simply enter the app and click ‘Create Account’. For this step to work, you must use your existing email address that is linked to Mind Body Online. To check this, simply head over to your inbox and check the email address where you receive booking confirmation emails from Powervibe.
3. Once inside the app, click the ‘book’ button on the bottom menu bar on the left hand side. From here you can toggle between classes & Personal Training (at the top) and scroll through the services available for booking.
4. When you have booked yourself into a class you will receive a booking confirmation email.
5. 30 minutes before the class start time, you will receive an access email with a link to join the Virtual class.
6. Simply follow the instructions on this email.

Don’t worry, The teacher will mute all class participants at the start of every class.

If you need to speak to the teacher during the workout, simply pop a message in the chat box.

The only person that is recorded during Virtual Classes is the trainer. We never record participants.

When Virtual Classes (the teacher, not you!) are being recorded, a red button at the top of the video screen will be highlighted

You sure can!

Once you are booked in, you will receive an email link 30 minutes before the scheduled class start time.

Simply follow the instructions on this email. If you are using a laptop, it is best to download the Mindbody Live app – there is a download link on the email you receive 30 minutes before the class.

Accessing via your phone is incredibly simple. Simple click on the email link received 30 minutes before the class and ‘Click here to join’ where you will be diverted directly to the class.

Our live virtual workouts give you everything you’d want from an in-person session, just delivered remotely direct to you in the convenience of your own home.

During Powervibe’s virtual workouts, you see your trainer right there in front of you in real time, training alongside you for maximum motivation and results.

No equipment is required for a great workout to take place. Would would however recommend a towel or exercise mat of certain sections of your workout where you may be required to be on the floor.

If however you do have equipment, great! Just let the instructor know and they will instruct you accordingly.

A Virtual class is a live scheduled class, where your instructor welcomes you and teaches you and the other class participants in real-time.

An On-Demand class is a pre-recorded class that you can access at any time that suits you. On-Demand classes are filmed in our studio and cover a huge range of workouts.

Are you within a 30 minute window of the class starting? As class access emails are always sent 30 minutes before the scheduled class start time.

If you are within 30 minutes, please contact Powervibe here and we will manually forward you the link ASAP.